Help and Frequently Asked Questions

What is a vehicle history report?

A vehicle history report is a listing of pertinent information, which may include title records, insurance total loss records, accident records, and more from a vehicle's past. They can also include mileage rollbacks, lemon history, theft records, and a number of other issues important to potential buyers.

What is a VIN?

A VIN, or vehicle identification number, is a 17-character alphanumeric code that uniquely identifies a vehicle. No VIN can contain the letters I or O, so when copying a VIN and entering it into VINDetails, make sure you enter 1 and 0 instead.

How do I find my VIN?

You would typically obtain a VIN from the seller of a used vehicle you're interested in, but you can also find it on the driver's side of the car, right in front of the dashboard. It will also be on the vehicle's insurance card and title records.

What vehicles are supported? Do you cover motorcyles, too?

VINDetails supports a wide variety of vehicles manufactured from 1981 and newer, including cars, motorcycles, SUVs, trucks, mobile homes, tractors, and more.

Where does VINDetails get its data from?

VINDetails obtains its data from a mix of the NMVTIS and our data partners. The NMVTIS, or National Motor Vehicle Title and Information System, is the only database which insurance companies, local DMVs, and junk yards are legally obligated to report to. Our data partners include a variety of public and private sources which complement the NMVTIS data in your reports.

When do I get my report, and how is it delivered?

Your report will be available instantly online after payment. You can choose to view the report online, download it, or print it.

Is this a one-time charge?

Yes, your purchase at VINDetails is a one-time charge.

Is my payment secure?

Yes, your payment is secure. Your safety is very important to us, and we use SSL to encrypt your connection no matter how you choose to pay.

How do I retrieve a previously purchased vehicle history report?

Simply login with your email and password and click "My Reports."

I bought a multiple report package. How do I use my report credits?

Just login with your email and password, then click "New Search." You will be able to see how many report credits you have left, request a new report, and more.

If I buy a multiple report package, will the credits expire?

Unused report credits do not expire. If you buy a multiple report package, you will not have to use all the reports at once. You can simply revisit our site in the future, login, and redeem your credits.

How do I know what my username and password are?

Your username is your email, and your password was emailed to you after purchase. If you cannot find your password, please click here.

My password is not working.

Passwords are case-sensitive, which means that a lowercase letter must be typed in lowercase, and an uppercase letter must be typed in UPPERCASE. Ensure you do not have caps-lock on. If you cannot remember your password or did not receive one, please click here.

I have reports from other vehicle history providers, and they show different information.

No vehicle history provider has all the data on every vehicle. There unfortunately is no central database that contains everything about every car in every state, and vehicle history providers often use differing sources. It is possible for one company's report to have two accidents for a given car, another company's report to have no accidents, and another company's report to only have one accident. It simply depends on the sources each company uses, how often those sources are updated, and the quality of the source data.

How often are mileage figures on your reports updated?

Mileage figures on our reports are only updated when a reporting entity (like the DMV) updates them. We simply pass that information to you. The exact mileage at any given moment is something that can only be known by the owner of the car.